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Frequently Asked Questions
About Our SMS Marketing Platform

Everything you need to know about MK TextBiz, our sms marketing software — features, pricing, integrations, sending limits and campaign management. Whether you're comparing plans or already using the sms campaign software, you'll find answers here on compliance, billing, and everyday campaign workflows.

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Can't find the answer you're looking for? Our team is happy to help with anything related to pricing, compliance, or setting up your first campaign — just send us a message and we'll get back to you.

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Frequently Asked Questions About Our SMS Marketing Platform

01Which services does MK TEXTBIZ provide?

02What pricing plans do you offer?

03Do all plans include the same features?

04What is an SMS limit?

05What happens if I reach my monthly SMS limit?

06Can I top up my credits without changing my plan?

07Can unused SMS credits roll over to the next month?

08Is there a custom plan for larger businesses?

09Where can I see my current plan and expiry date?

10What messaging channels are supported?

11What is the difference between Quick Send and Campaign Builder?

12Can I send using a file instead of contact groups?

13Can I schedule SMS campaigns?

14What is spintax and how do I use it?

15Does the Campaign Builder support Unicode SMS?

16Does the platform support message templates?

17Can I include images and media in messages?

18How does MK TextBiz help with lead follow-up and management?

19What is a Sender ID and how do I get one?

20How do I get a phone number for sending?

21Can I upload my own lead lists?

22How do I organize my contacts for campaigns?

23Can I export my contact groups?

24Can I manage opt-outs and blacklisted numbers?

25Do you support two-way messaging?

26What is the Chat Box?

27What do I need to get onboarded with MK TextBiz?

28Do I have to pay an onboarding fee to get started?

29Which messaging platforms does MK TextBiz support for A2P 10DLC compliance?

30What is A2P 10DLC and why do I need to register?

31How can I get help if I run into an issue?

Still have questions?

Frequently Asked Questions
About Our SMS Marketing Platform